Refunds & Returns

What is the return/exchange policy?
Items purchased from PuiuPo are custom made and printed just for you. Returns cannot be offered unless the item is defective. Exchanges, however, can be offered for apparel sizing issues. To set up an exchange, please reach out via the Contact Us page, include your original order information and the size you’d like in your e-mail, and we’ll take care of the rest!

If something you received is defective or not up to our usual standards please contact us via the Contact Us form with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!

Where’s my refund?
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn’t take that long.

If your refund still hasn’t been applied after you receive your next bill, please let us know via the Contact Us page and we’ll be happy to resolve that for you.

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